Calling 911: Behind the scenes of a pandemic

Rouben Manukian

The fact that God is able to allow me to develop my skills while also helping people makes this job very meaningful. Rouben Manukian

Before COVID-19 hit, Rouben Manukian (BA 2020) never could have imagined how his Tyndale co-op jobs would prepare him for service in a critical area of pandemic response.

While studying for his degree in business administration, Rouben spent two co-op terms at the Ministry of Health’s Public Health I&IT branch. After graduation, he was offered a contract with the branch of Emergency Health I&IT that supports Ontario’s 911 emergency system technology.

Rouben says Tyndale’s business courses helped him develop critical communication skills, but it was the co-op experience that really prepared him for a fulfilling work life.

In helping ensure that paramedics and other frontline responders have what they need to stay safe themselves while carrying out life-saving tasks, Rouben’s role is to keep the management team organized, liaise with other branches and facilitate smooth planning and information sharing.

For Rouben, this experience has helped reinforce what God has in store for him, making him grateful to have meaningful work that helps protect Ontarians’ health. “The fact that God is able to allow me to develop my skills while also helping people makes this job very meaningful,” Rouben says.

“The pandemic has further reinforced the value and importance of what I do. I continue to learn what God has in store for my life as days go by. Each job I have prepares me further by increasing my skillset and experience in the field. This was something that has been nurtured and grown at Tyndale and continues to be developed every day at work.”